Terms & Conditions
Effective Date: 1 January 2026
Welcome to Techdwell Physio Clinic (“Clinic”, “we”, “our”, or “us”).
These Terms & Conditions govern your use of our website, appointment booking services, physiotherapy consultations, digital communications, and payment facilities.
By accessing our services or booking an appointment with us, you agree to comply with these Terms & Conditions.
1. Clinic Information
Techdwell Physio Clinic
1537, Sector 6,
Bahadurgarh, Haryana – 124507
India
2. Acceptance of Terms
By:
- using our website,
- booking appointments,
- making payments,
- communicating with our clinic,
- or availing physiotherapy services,
you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, you should not use our services.
3. Nature of Services
Techdwell Physio Clinic provides physiotherapy consultation, rehabilitation support, exercise guidance, wellness-related services, and appointment booking facilities.
All treatments and recommendations are based on professional assessment and patient-provided information.
4. Appointment Booking Policy
Appointments are subject to availability and confirmation.
4.1 Token Advance
- A non-refundable token advance of ₹200 may be required to confirm appointments.
- The token amount shall be adjusted against the consultation or treatment fee payable at the clinic.
4.2 Rescheduling
- Rescheduling requests are permitted up to 48 hours before the scheduled appointment time.
- Patients may use the rescheduling link provided in the appointment confirmation message.
4.3 Cancellation and No-Show Policy
- Cancellations made within 48 hours of the appointment may result in forfeiture of the token amount.
- No refunds shall be issued for:
- late cancellations,
- missed appointments,
- no-shows,
- or failure to attend scheduled sessions.
4.4 Emergency Changes
For urgent appointment modifications within 48 hours, patients should contact the clinic directly via phone or WhatsApp.
5. Payments
Payments may be collected through:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash
- Third-party payment gateways such as Razorpay
By making payments through our website or payment links, you agree that:
- you are authorized to use the selected payment method,
- payment details provided are accurate,
- transactions are lawful and legitimate.
The clinic is not responsible for failures caused by banking systems, internet outages, payment gateway errors, or third-party technical interruptions.
6. Refund Policy
6.1 Token Advance
Token advances are generally non-refundable except where required by applicable law.
6.2 Duplicate or Incorrect Transactions
In cases of:
- duplicate payments,
- excess payments,
- or technical transaction errors,
patients may contact the clinic for review and resolution.
Approved refunds, if any, may take several business days depending on banking and payment gateway processing timelines.
7. Medical Disclaimer
Physiotherapy outcomes may vary between individuals.
The clinic does not guarantee:
- specific recovery timelines,
- complete symptom resolution,
- or guaranteed treatment outcomes.
Patients are responsible for:
- providing accurate medical information,
- following prescribed exercises,
- attending sessions regularly,
- and consulting appropriate medical professionals where necessary.
Our services do not replace emergency medical care or specialized medical diagnosis where required.
8. Patient Responsibilities
Patients agree to:
- provide truthful and complete information,
- behave respectfully with clinic staff,
- follow clinic safety instructions,
- maintain appropriate conduct during appointments,
- and comply with treatment recommendations.
The clinic reserves the right to refuse or discontinue services in cases of abusive, threatening, unlawful, or inappropriate behavior.
9. Digital Communications
By booking appointments or contacting the clinic, you consent to receiving communications through:
- phone calls,
- SMS,
- WhatsApp,
- email,
- or automated reminders.
These communications may include:
- appointment confirmations,
- reminders,
- payment notifications,
- treatment-related instructions,
- and administrative updates.
10. Privacy
Your use of our services is also governed by our Privacy Policy.
Patients are encouraged to review the Privacy Policy available on our website.
11. Intellectual Property
All website content including:
- logos,
- branding,
- text,
- graphics,
- treatment materials,
- exercise content,
- and digital assets
are the intellectual property of Techdwell Physio Clinic unless otherwise stated.
Unauthorized copying, reproduction, or commercial use is prohibited.
12. Website Usage Restrictions
Users shall not:
- misuse the website,
- attempt unauthorized access,
- upload malicious code,
- interfere with website functionality,
- impersonate others,
- or engage in unlawful activity.
We reserve the right to restrict access to users violating these terms.
13. Limitation of Liability
To the maximum extent permitted under applicable law, Techdwell Physio Clinic shall not be liable for:
- indirect or consequential damages,
- loss of data,
- payment gateway failures,
- website downtime,
- appointment delays,
- or treatment dissatisfaction.
The clinic’s total liability, if any, shall not exceed the amount paid by the patient for the relevant service.
14. Third-Party Services
Our website or communications may contain links or integrations with third-party platforms including:
- payment gateways,
- maps,
- communication tools,
- or scheduling services.
We are not responsible for the content, privacy practices, or operational failures of third-party services.
15. Force Majeure
The clinic shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:
- natural disasters,
- pandemics,
- internet failures,
- government restrictions,
- strikes,
- power outages,
- or technical disruptions.
16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts located in Haryana, India.
17. Modifications to Terms
We reserve the right to modify, update, or revise these Terms & Conditions at any time without prior notice.
Updated versions will be published on the website with the revised effective date.
Continued use of services after updates constitutes acceptance of the revised terms.
18. Contact Information
For questions regarding these Terms & Conditions, appointment support, or payment-related concerns, please contact:
Techdwell Physio Clinic
1537, Sector 6,
Bahadurgarh, Haryana – 124507
India
Last updated: 24 June 2026